Privacy Policy
Privacy Policy
Effective Date: 12/22/2025
At Trachora LLC, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with our services.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, shipping and billing information when you place an order or contact us.
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Health-Related Information: Only what you voluntarily provide (such as tracheostomy-related sizing or product preferences). We do not collect medical records.
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Technical Information: IP address, browser type, device information, and website usage data through cookies or analytics tools.
How We Use Your Information
Your information is used to:
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Process and fulfill orders
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Communicate with you about purchases, updates, or support
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Improve our website, products, and services
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Respond to inquiries and provide customer support
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Meet legal or regulatory requirements
How We Protect Your Information
We take reasonable and appropriate steps to protect your personal information using secure technologies and procedures. Payment information is processed through trusted third-party payment providers and is not stored on our servers.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only with:
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Payment processors
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Shipping providers
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Service providers necessary to operate our website
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Legal authorities when required by law
Cookies & Analytics
Our website may use cookies or similar technologies to improve user experience and analyze site performance. You can adjust your browser settings to disable cookies if you prefer.
Children’s Privacy
Trachora LLC does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be promptly deleted.
Your Rights
You may request to:
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Access or correct your personal information
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Request deletion of your data (where legally permitted)
To make a request, contact us at trachora@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Terms & Conditions
Effective Date: 12/22/2025
Welcome to Trachora LLC. By accessing or using our website, products, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
Use of Website
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree to use this site for lawful purposes only.
Medical Disclaimer
Trachora LLC products are designed to provide comfort, style, and support for individuals with tracheostomies. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Always follow the guidance of your healthcare provider regarding tracheostomy care.
Orders & Payments
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All prices are listed in U.S. dollars unless otherwise stated
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Payment is required at the time of purchase
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We reserve the right to refuse or cancel orders at our discretion
Product Information
We make every effort to accurately display product descriptions and images. However, slight variations in color, design, or materials may occur due to customization or screen differences.
Custom & Made-to-Order Items
Custom or personalized items are final sale and cannot be returned or exchanged.
Shipping
By placing an order, you agree to our Shipping Policy. Delivery times are estimates and may vary due to factors beyond our control, including customs delays for international orders.
Returns & Refunds
Due to the personal and hygienic nature of our products, trach ties and other medical personal-use items are non-returnable. Please refer to our Refund Policy for full details.
Intellectual Property
All content on this website — including text, images, logos, designs, and branding — is the property of Trachora LLC and may not be copied, reproduced, or used without written permission.
Limitation of Liability
Trachora LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.
Use of our products is at your own discretion and responsibility.
Privacy
Your use of this website is also governed by our Privacy Policy.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page.
Governing Law
These Terms and Conditions are governed by the laws of the United States.
Contact Information
For questions regarding these Terms and Conditions, contact us at:
Shipping Policy
Shipping Policy
Effective Date: 12/22/2025
At Trachora LLC, we carefully prepare and ship every order with attention and care. Please review our shipping details below.
Processing Time
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Orders are typically processed within 3–5 business days
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Custom or made-to-order items may require additional processing time
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Orders are not processed or shipped on weekends or holidays
You will receive a confirmation email once your order has shipped.
Shipping Locations
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We ship worldwide
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Orders are shipped from the United States
Shipping Methods
We ship using trusted carriers such as USPS, UPS, FedEx, and international postal services, depending on destination and order type.
Shipping costs are calculated at checkout unless otherwise stated.
Estimated Delivery Times
Delivery times vary based on:
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Destination country
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Shipping method selected
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Customs processing
International delivery times are estimates only and cannot be guaranteed.
Customs, Duties & Taxes
International customers are responsible for any customs fees, import duties, or taxes required by their country. Trachora LLC is not responsible for delays caused by customs processing.
Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. Trachora LLC is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Tracking Information
Tracking details will be provided via email once your order ships. Some international shipments may have limited tracking depending on carrier and destination.
Delays
Shipping delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control. We appreciate your patience.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order number and any supporting photos.
Contact Us
For shipping questions or concerns, contact us at:
📧 info@trachora.com
Refund Policy
At Trachora LLC, your health and safety come first. Because many of our products are medical accessories and personal-use items, certain items are not eligible for return or exchange.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded once shipped:
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Trach ties (fabric, beaded, custom, or one-piece/two-piece)
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Custom or personalized items
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Any item that has been worn, washed, or used
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Clearance or final-sale items
These items are considered personal-care products and cannot be resold once handled.
✅ Returnable Items (When Applicable)
Non-medical accessories (such as select merchandise or unopened items) may be eligible for return only if:
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The item is unused and unopened
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The return request is made within 7 days of delivery
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The item is in its original packaging
Approved returns may receive a store credit at our discretion.
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the issue
We will gladly replace the item or resolve the issue promptly.
📧 Contact Us
Questions or concerns?
Email us at info@trachora.com and we’ll take care of you.