Trachora Faq Page
Here are some common questions we receive about our products and services. We hope this section helps clarify any doubts and provides the information you need regarding our offerings.
💜 GENERAL
What is Trachora?
Trachora creates stylish, comfortable trach ties and resources designed to empower tracheostomy patients and caregivers with confidence and care.
Who can use your products?
Our products are designed for tracheostomy patients of all ages, as well as caregivers and medical professionals.
🛍️ ORDERING & SHIPPING
How long does shipping take?
Most orders ship within 3–5 business days. Custom items may take a little longer.
Do you ship worldwide?
Yes! We proudly ship worldwide.
🛍️ ORDERING & SHIPPING
🎁 MEMBERSHIP & FREE GIFT
Free gift is non-transferable and tied to the original member account.
Free gift ships with your next order or separately within standard processing time.
What is included with the Trachora Community Membership?
Members receive access to exclusive resources, training guides, special offers, and a FREE fabric trach tie as a thank-you gift.
How do I redeem my FREE fabric trach tie?
Once logged into your member account, simply add the free fabric trach tie to your cart and check out—it will be $0 for members.
Can I redeem the free trach tie more than once?
Each membership allows one free fabric trach tie per member.
🫁 PRODUCT SAFETY & USE
Are your trach ties safe for daily use?
Yes. Our trach ties are designed for comfort, breathability, and secure daily wear.
Do your products replace medical advice?
No. Our products and educational guides support care, but they do not replace medical advice from your healthcare provider.
🔁 RETURNS & EXCHANGES
Do you accept returns?
Due to the medical nature of our products, all sales are final unless there is a defect.
What if my item arrives damaged?
Contact us within 48 hours and we will make it right.
📬 SUPPORT
How do I contact Trachora?
Use the Contact page on our website or email us directly for support.